Refund & Cancellation Policy
At Global Smash, we deliver high-quality, customized digital services. Because our services involve dedicated labor, strategy, and execution, the following refund and cancellation guidelines apply:
1. One-Time Projects & Development Setup
Before Work Begins: If a cancellation request is received prior to project onboarding or initial work execution, a full refund (minus any non-refundable payment processing fees) will be granted.
In-Progress Projects: Once custom website development, strategy work, or design execution has commenced, payments are non-refundable for milestones already completed and delivered.
Monthly Management Plans
Cancellation: You may cancel recurring management or operational subscription services at any time with a 14-day written notice prior to your next billing date by emailing contact@globalsmash.co.
Refunds: Payments for active billing cycles are non-refundable once work for that cycle has started. Access to ongoing services remains active until the end of the paid billing period.
3. Dispute Resolution
If you are unsatisfied with any aspect of our service, please contact us directly at contact@globalsmash.co. We prioritize client satisfaction and will work diligently to address concerns and resolve issues promptly.
Contact Us
If you have questions, concerns, or feedback regarding these Terms, you may reach out to us at the contact details provided below. We aim to respond promptly and address your queries in a professional manner. For assistance, please contact: contact@globalsmash.co